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08 Nov 2018
Change management - how to succeed

According to Gartner, the average organisation has undergone five enterprise changes in the past three years, with 73% of organisations expecting more change initiatives in the next few years.

Why attend?

  • A unique chance to learn from experienced change leaders
  • Understand the key steps of building a successful change strategy
  • Learn how to embrace change yourself
  • Hear how you build your own reputation as an inspirational leader of change
  • Find out what talent creates a successful change team
Who should attend?
  • Anyone interested in transformation change
  • Anyone interested to learn more about being an agent of change
  • Members who wish to inspire, lead and instigate successful cultural change
  • Members working on transformational change
  • If you are interested in change impact

This workshop is designed to increase your ability to successfully achieve transformational change in your organisation.

Our speakers will share their knowledge and experience of successful change – as well as their tips for success. We will give you examples of simple and powerful change management methodologies. We will round off the day with a personal planning session to identify the goals and actions that will enable you to become a change leader.

The venue will shortly be confirmed but will be an easy to access location within central London.

Provisional Agenda
09:30  Arrival and registration
10:00  Welcome and introductions
10:15  Discussion: Why Change management? Defining what change management is to you 
10:50  Presentation: Ingrid Pope - 'Change Management at every level: shifting the reputation of IT'
11:30  Refreshment break
11:40  Discussion: what is effective sponsorship and why does it matter?
12:10  Presentation: Sharon Spencer - 'People-centric programme rescue'
13:00  Lunch and networking
13:50  Presentation: Giulio Tedeschi - 'Case Study: HMRC managing complex change'
14:30  Refreshment break
14:40  Working session: Overview of methodologies - what really matters
15:10  Working session: Managing resistance, and developing a change team - who are your key players and agents of change
15:40  Planning Exercise
15:55  Takeaways and summary
16:00  Close
Giulio Tedeschi, Deputy Director - Service Operations, HM Revenue and Customs
Case Study: HMRC managing complex change
Giulio will be discussing the programme that took HMRC from a single monolithic outsource deal into a right-sourced organisation, and then onto a new operating model. The focus of this story and lessons learnt will be around the people change and impact.

Sharon Spencer, Senior IT Leader
People-centric programme rescue

Sharon will discuss the people-centric philosophy she takes in her approach to change programmes and what she often encounters from a symptomatic perspectives. She will then walk through a recognised change methodology, Kotter's 8 steps, to show how she would address these issues

Ingrid Pope, Professional Coach, Creating Space Coaching
Change Management at every level: shifting the reputation of IT

Often we think of Change Management as a part of an IT project, to ensure that new technology is adopted and embedded as quickly and efficiently as possible. And of course, this effort is very rightly aimed at the main users of the technology. Senior management generally doesn’t get involved much in the implementation phases, and will generally hear about progress of a project or the impact of a new tool from their circles of communication and from their teams.
The IT function often has a bad reputation within companies, and a shift to this perception can make a huge impact in terms of willingness to engage, embracing new tools and ways of working, and ultimately the success of an IT project delivery. For more effective workforces, this perception shift needs to be addressed at all levels: from the sales rep or marketing intern to the CEO. Ingrid will discuss this, based on her previous roles within technology departments.

Facilitator - Vanessa Mildenberg, Senior Global Change Management and Communication Consultant
Vanessa is an experienced and highly-skilled change management and communications professional who has combined deep skills in communication, performance, arts, and cross-disciplinary pedagogy with work in global transformation projects. She relishes in taking a transformation vision from rhetoric to practice as much as she enjoys building trusted relationships with stakeholders and business partners on all levels of management.

Cancellation Policy

Please note: While CITF events are free to attend under member corporate subscriptions, if notice of cancellation is provided late - received after 13:00 GMT on the day preceding the event (cancellation via the website will be disabled at this time) - or if no cancellation notice is received, a fee of £100 + VAT may be applied.



Giulio Tedeschi

Deputy Director - Service Operations, HM Revenue and Customs


Giulio is a Deputy Director at HMRC, which has one of the largest IT estates in Europe. Leading up to June 2017, Giulio successfully led the insourcing of a number of IT services and teams from third-party partners as part of a larger programme that significantly changed HMRC’s IT operating model.  The programme was highly commended in the ‘Best not for profit sector IT project’ category at the 2017 UK IT Industry Awards. Giulio has previously held senior IT roles at BAA, Belron, and Amey.

Sharon Spencer

Senior IT Leader (previously Programme Director, Volkswagen Group)


A highly skilled, knowledgeable, business savvy, professional Interim IT Director and Business Programme Lead with an impressive track record of delivering significant cost and service benefits via both operational management and transformational change. Previous roles include Molson Coors IT Director and Ministry of Justice IT Director.

Ingrid Pope

Professional Coach, Creating Space Coaching


Ingrid is an IT professional with many years experience of working within large multinational FMCG companies. After a 16-year career in corporate IT, including at GSK and Kimberly-Clark, Ingrid now works with senior IT leaders helping them create some thinking space to focus on their priorities and reach their goals faster and more effectively.

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