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16 Jan 2019
EITL Module 3: Making change happen

Making change happen

Training course fees (includes all three modules):

  • Member early-bird: £1,500 (+ VAT)
  • Member standard: £1,650 (+ VAT)
  • Non-Member early-bird: £1,800 (+ VAT)
  • Non-Member standard: £2,000 (+VAT)

Early-bird discounts are available until 31 August 2018.


This module aims to enable leaders to become “Strategic Leaders” so that they can drive successful transformational change in the business through optimising operational IT performance.

By the end of the course delegates will be able to:
  1. Identify the need for change, engage the team and plan for rapid progress
  2. Assess the needs of the organisation
  3. Create innovative strategies to successfully deliver the team vision
  4. Make effective timely decisions
  5. Develop a plan to deliver significant change
  6. State the key “people” elements to be considered when planning and embedding change 

 Preparation Work

Delegates should make notes about:
  • A change they would like to make – (and/or)
  • A change they are currently having difficulty embedding

Outline of the Day

Scene Setting

  • Introductions and scene setting

  • Objectives and contracting
  • One to one review progress since the last module using coaching and feedback skills 
Assessing the Environment
  • Reminder of the Alignment Model
  • The Overall Organisational Awareness model
  • Leading in a VUCA environment including;
  • Completing an analysis of the current situation using; SWOT Analysis, PESTLE, PRIMO-F
Creative Thinking
  • Introduction to Creative Thinking tools and techniques to allow delegates to generate;
  • Innovative ideas to take advantage of opportunities
  • Creative solutions to issues and problems currently faced
Decision Making
  • Decision-making tools and techniques to select the right strategy
Visioning and Planning the Future
  • Dilts Logical Levels model and/or TimeLine Planning
  • Action Planning using your selected model
Managing and Implementing Change
  • Why change fails – the change equation
  • John Kotter’s eight steps to transforming organisations
Change in the Wider Organisation
  • Managing Stakeholders
  • How networking accelerates change
  • Organisational Savvy
  • Influencing IT decisions
The People Side of Change
  • Effectively managing people on the Transition curve
  • Using SDI to embed change
Getting People on Board with the Change
  • Effective influencing in complex situations – understanding; problems and needs, features, advantages and benefits, decision guidelines
  • The Change Cycle (Rackham) and adapting your behaviour to where the people you want to influence are on it
  • Cialdini six principals of influence
Crisis Management in Change Projects
  • Case Study
Action Learning Sets
  • Introducing the concept of Action Learning Sets on real issues
Final Review and Close

Event Booking Terms and Conditions for the ‘Excellence in technology leadership’ training course (the ‘Event’)

  • Photographs might be taken throughout the Event by CITF and/or its agents. All guests consent to all and any use in any current or future media by CITF and/or its group companies of any photographs, images and/or films in which they feature.
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Gillian Jones-Williams

Managing Director, Emerge Development Consulting


Gillian's main focus is organisational strategy development, change initiatives and executive coaching. She has successfully implemented HR strategies, coaching and mentoring strategies and visions for many organisations. In recent years, Gillian has specialised in coaching and developing women, both in the UK and the Middle East and has been extensively researching the UAE Gender Parity Guide to support organisations with their diversity strategy.

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