• Home
  • Events
  • Strategies for service recovery in a cyber incident
  • Creating balanced teams

    Strategies for service recovery in a cyber incident

    Event Details
    26 Oct 2023
    11:00 - 12:00

  • Creating balanced teams

    Strategies for service recovery in a cyber incident

    Event Details
    26 Oct 2023
    11:00 - 12:00



To sign up for this session please log in to your membership account. If you do not have a membership account or unsure, please email susan@citf.tech.


 

In today's dynamic business landscape, the challenges of managing service recovery programmes can be incredibly daunting, not just for businesses but also for the dedicated programme team members. Join us for an insightful event where we'll explore the art of service recovery with resilience and goodwill as our guiding lights.

While investing in cyber resilience is crucial to ward off potential threats, it's equally important to be ready to execute a service recovery programme at a moment's notice. At this event, we'll discuss the importance of pre-defining your service recovery programme, rehearsing key elements, and effectively planning the allocation of resources.

In a world where crisis situations can strike unexpectedly, a well-prepared service recovery plan can be the difference between maintaining your revenue and customer trust or suffering delays and losses. We'll provide valuable tips and insights on readiness and effectiveness to help you navigate these challenging situations with confidence.

Join us for an engaging discussion that will empower your business and programme team members to face service recovery challenges head-on, ensuring the continued success and trust of your customers. Don't miss this opportunity to gain the knowledge and tools you need for seamless service recovery in today's ever-changing business landscape.


 

Speakers

Hulya Humphries

IT Portfolio Director | Royal Mail


Summary

Hulya is a seasoned Senior Project & Programme Manager / IT Director, boasting over 20 years of versatile experience spanning diverse sectors, including B2B, B2C, airline, transport, financial, retail, health, consulting, and corporate. With an MBA qualification and a practical approach to best practices, Hulya excels in transformational leadership, collaborating closely with C-level stakeholders and third parties to deliver purpose-fit solutions and technology-driven business change.

 

Registered in England No. 3356661        VAT No. 927157412         Legal         Privacy and cookies         Accessibility

© 2016 The Corporate IT Forum