Today's challenging economic landscape has persuaded many organisations that concentrating on their core business is a necessity, while offering significant opportunities to outsource non-core tasks.
But for those organisations new to outsourcing, or even those with experience, how do you negotiate the complexities of working with and understanding the position of suppliers, customers, and of course, your team? How can you be clear about what you're trying to achieve, and transition efficiently? What do you need to communicate? How do you define value? Andwhat key lessons have organisations learned along the way, about contracts, governance, finance, skills and risk?
This Forum discussion sets out to determine how organisations either starting their outsourcing journey for the first time, or looking to re-embrace it, can not only survive, but also thrive. It considers the benefits and pitfalls along the way, including some of the key legal, organisational and behavioural complications that may transpire.
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