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  • Creating balanced teams

    Case Study: Implementing ServiceNow - The Benefits and Learnings

    Event Details
    01 Feb 2022
    16:00 - 16:45

  • Creating balanced teams

    Case Study: Implementing ServiceNow - The Benefits and Learnings

    Event Details
    01 Feb 2022
    16:00 - 16:45

Speakers

Allan Campbell

Head of Operations at HarperCollins Publishers


Summary

As Head of Operations at HarperCollins Publishers, I oversee service delivery and enjoy the daily work of change, incident and problem management. My primary responsibility is the operational delivery of all business line applications and platforms, including all elements of infrastructure support. I am an experienced Senior Technology Manager with demonstrated skills in Incident Management, ITIL, Citrix, Agile Project Management, and PRINCE2. I started my career in Publishing and have had various roles in driving a customer focused approach to technology provision in both the private and public sector.

Harvey Shaw


Summary

Senior Director BSM at News Corp.

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