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14 Sep 2021
RITA Series with Virgin Atlantic: Utilising RPA - How can it enhance your business?

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Robotic Process Automation (RPA) is not a new concept but is gaining more and more traction in large organisations across all sectors. This business process automation technology uses artificial intelligence and machine learning to streamline operations and is acheiving significant and tangible benefits including streamlining operations and reducing cost. When implemented strategically it allows the team to focus on high-priority tasks while RPA performs low-priority tasks. 

Beata Szabo, Project Manager at Virgin Atlantic shares the processes, challenges and learnings from implementing RPA technology to support the refund process used during the peak of the pandemic, and the impact it had on the business during the crisis and beyond.

About the RITA Series
The Real IT Series highlights the successes and achievements of both Real IT Awards winners and submitters.  Teams are recognised for their innovation, technical skill and business foresight by senior technology leaders, who embody outstanding expertise in their given field.

This RITA series aims to:
- Share insights into what teams are doing and achieving with the technology space.
- Share experiences and best practices which can be applied to your own teams and projects.
- Provide an opportunity to network with technology peers.

Related Resources
Emerging Technologies Programme package
See the full event programme here
See the digital resource library here
More information regarding our RITA Winners can be found here




Beata Szabo

Project Manager at Virgin Atlantic


I'm an experienced Project Manager with a strong record in initiating and delivering technology driven projects across a wide range of industries including travel education and enterprise software with an emphasis on sustained results and effective change. I'm adept at working in complex, cross-functional and international projects focused on system implementation and process re-engineering, product/business launches and efficiency. I have an MBA, PRINCE2 qualification and am APMG certified Change Manager. I enjoy being hands-on, and am data-driven in my work. I have strong emotional intelligence in all my interactions with clients and colleagues.

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