The first role of a customer-centric Product Manager is understanding the problem you are trying to solve. As a result of the pandemic, remote working and user requirements, HM Land registry like many other organisations quickly had to make improvements to their digital services to ensure they were providing their customers with a positive experience.
‘View my applications’ (VMA) was introduced to HM Land Registry Business e-Services, from August 2020. It forms part of a wider initiative to improve the portal channel, through which around three quarters of all Land Registry’s applications for processing, are routed every working day.
Join this session of the Real IT Series to hear John Taylor, Product Owner of the ‘View my Applications’ Service, HM Land Registry share his experiences, the processes, challenges and successes in transitioning their services away from manual transactions to a customer self-service system and how this reshaped their business.
About the RITA Series
The Real IT Series highlights the successes and achievements of both Real IT Awards winners and submitters. Teams are recognised for their innovation, technical skills and business foresight by senior technology leaders, who embody outstanding expertise in their given field.
This series aims to:
- Share insights into what teams are doing and achieving with the technology space.
- Share experiences and best practices which can be applied to your own teams and projects.
- Provide an opportunity to network with technology peers.
More information regarding our RITA Winners can be found here