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15 Apr 2021
Pathway: Leading with Effective Communication - Conflict Management and Improving Resolution Skills (M2)

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Have you ever had to communicate bad news and didn’t know where to start? Have you had the need to transform a difficult conversation into a constructive conversation?

This interactive virtual workshop has been designed for explore personal beliefs about “Conflict” and “Conversations”, in order for us to learn where our reactions to confrontation derives from, and with understanding these beliefs, how to apply techniques to turn a confrontational conversation into a peaceful conversation.

Ana Carolina Saavedra, Psychologist; expert in Positive Psychology and Happiness Coach will create a guided learning environment for you will learn how to approach disagreements, complaints and clashes in the workplace so we can turn them into an opportunity to build and listen to other people’s needs. We will finish the workshop learning how to communicate and develop conversations around “bad” news.

By attending this event you will:

· Tools and techniques for how to hold a difficult conversation

·  Understand how to approach disagreements, complaints and confrontations in the workplace

·  Identify how to communicate bad news in the most effective way

More information regarding our Professional Development Pathways can be found here Professional Development Pathways

Related Resources

Pathway: Practical Agile

Pathway: Careers in Technology


 

Speakers

Anna Saavedra

Psychologist; Expert in Positive Psychology and Happiness Coach


Summary

With more that 13 years of experience in Coaching and Organizational Psychology I have worked side by side with Leaders and Teams developing self-knowledge, communication and wellbeing skills. I have a Bachelor degree in Psychology; I've been trained in Mindfulness with UCLA and Berkeley, DISC with Wiley; Science of Happiness, Positive Psychology, Happiness & Mindfulness Coaching with UC Berkeley and Coaching & Team Coaching she has ICI Certification. With my abilities to connect with others and my organizational / result-driven approach, I have had a very positive impact in the Workshops, Individual Coaching processes and Team Coaching processes (online and face-to-face) that I assess, design and deliver. I've worked with companies in diverse sectors, such as: Coach and Team Coach at McKinsey & Company, Leadership Senior Trainer and Team Coach for HR Leadership Team at HSBC Mexico, Happiness Training in AT&T LATAM, Mindfulness Trainer for Volaris and Danone, D&I Program for Galicia Abogados, to name a few of them. And have enjoyed each and every one! I know corporations and what is required of them, and also create a bond where people feel listened to, understood and secure to develop the skills and create the changes they need as individuals and as teams. My workshops take each of the individuals of the company to do an internal positive journey for their own wellbeing that impacts their teams and the company, feeling more productive, happier and connected.

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