Key insights, videos and other resources from the event are available to members upon login.
For membership enquiries, please contact us.

28 May 2020
Service Management in 2020 and Onwards


Book on to the webinar here by logging into your membership account

In the modern service oriented world, the concept of services no longer binds to technology or a specific tool. It is much broader than that. There are many misconceptions when it comes to service management and where such a framework can be deployed.
This Webinar is to share experience of implementation, challenges and successes on engineering service management in a business organisation.  This Webinar will also feature audience participation by way of finding out how other organisations are modernising their Service Management guidance and principles. This part of the Webinar will be run as a facilitated discussion.

What you will learn in this webinar: 
•    Experience of implementing service management framework across the business.
•    Setup of business services and the challenges faced 
•    Service management as a broader concept.

 

Speakers

Zayd Rasool

Director - Service Excellence, GSK


Summary

Zayd is a dynamic professional with a wide range of business and technology skills and capabilities with experience and expertise in business management, leadership, business development, driving business change & transformations, creating & managing services, business relationship management gained through years of managing, supporting and partnering with diverse business environments.

Jay McLean

Service Improvement Manager, GSK


Summary

Description TBC

Registered in England No. 3356661        VAT No. 927157412         Legal         Privacy and cookies         Accessibility

© 2016 The Corporate IT Forum