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28 May 2020
Service Management in 2020 and Onwards

You can view the on-demand webinar by logging into:

In the modern service oriented world, the concept of services no longer binds to technology or a specific tool. It is much broader than that. There are many misconceptions when it comes to service management and where such a framework can be deployed.
This Webinar is to share experience of implementation, challenges and successes on engineering service management in a business organisation.  This Webinar will also feature audience participation by way of finding out how other organisations are modernising their Service Management guidance and principles. This part of the Webinar will be run as a facilitated discussion.

What you will learn in this webinar: 
•    Experience of implementing service management framework across the business.
•    Setup of business services and the challenges faced 
•    Service management as a broader concept.


Service Management in 2020 and Onwards

Zayd Rasool | Director, Service Excellence

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Zayd Rasool

Director - Service Excellence, GSK


Zayd is a dynamic professional with a wide range of business and technology skills and capabilities with experience and expertise in business management, leadership, business development, driving business change & transformations, creating & managing services, business relationship management gained through years of managing, supporting and partnering with diverse business environments.

Jay McLean

Service Improvement Manager, GSK


Description TBC

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