You can view the on-demand webinar by logging into: https://us02web.zoom.us/rec/share/te8vEujs60NOQNbVswacUIsfMpTAeaa8hyRM8vYMmkrOCkFi_I84XUlEXSK5uFOy?startTime=1590662066000
In the modern service oriented world, the concept of services no longer binds to technology or a specific tool. It is much broader than that. There are many misconceptions when it comes to service management and where such a framework can be deployed.
This Webinar is to share experience of implementation, challenges and successes on engineering service management in a business organisation. This Webinar will also feature audience participation by way of finding out how other organisations are modernising their Service Management guidance and principles. This part of the Webinar will be run as a facilitated discussion.
What you will learn in this webinar:
• Experience of implementing service management framework across the business.
• Setup of business services and the challenges faced
• Service management as a broader concept.
Service Management in 2020 and Onwards
Zayd Rasool | Director, Service Excellence