In the digital era of customer, service and support, expectations are rapidly evolving along with technology. Employees within organisations are essentially customers themselves, just as customers expect seamless, readily available services from companies, employees also expect the same from their workplace. This webinar will look at how companies can manage the growing expectation of today’s employees and what an effective IT Service Management Desk would look like.
What you will learn in this webinar:
- Why it is important to treat employees like your best customers
- The impact of smart technologies like artificial intelligence & automation on service delivery
- Learn about modern IT service management best practices and how best to apply across the whole company