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  • Creating balanced teams

    Case Study: Successful approaches to Service Management and what to expect in 2020 onwards

    Event Details
    13 May 2020
    14:30 - 15:15

    Members login to register for the event

    Not a member? Contact us.

  • Creating balanced teams

    Case Study: Successful approaches to Service Management and what to expect in 2020 onwards

    Event Details
    13 May 2020
    14:30 - 15:15

    Members login to register for the event

    Not a member? Contact us.


In the digital era of customer, service and support, expectations are rapidly evolving along with technology. Employees within organisations are essentially customers themselves, just as customers expect seamless, readily available services from companies, employees also expect the same from their workplace. This webinar will look at how companies can manage the growing expectation of today’s employees and what an effective IT Service Management Desk would look like.

What you will learn in this webinar:

  • Why it is important to treat employees like your best customers
  • The impact of smart technologies like artificial intelligence & automation on service delivery
  • Learn about modern IT service management best practices and how best to apply across the whole company
 

Speakers

TBC


Summary

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